CNPA Patient Portal

MyChildrensPortal is the new home for the CNPA patient portal. This portal is currently used by Children’s National specialty clinics and will allow patients who see our primary and/or specialty care doctors to have access to their care teams and records all in one place. MyChildrensPortal can be accessed online or through Apple (iOS) or Android app stores.

Appointment availability has been limited during the transition to allow for our team to attend training for the new system as well as adjusting to the new system within the office. This has caused limited appointment availability. We appreciate your patience as we adjust to this new system.

Like many businesses, CNPA locations are experiencing staffing shortages. We are working to improve this situation; however, joining MyChildrensPortal and reaching out to us through a portal message is a great way to reach us without delayed hold times on the phone. 

All patient medical records will transfer to our new medical records system. You can continue to view your chart in the new MyChildrensPortal and request copies of any other medical records from your CNPA team. Messages or requests from the old Greenway portal will not transfer to the new MyChildrensPortal.

The portal's two-way communication feature will allow you to electronically contact your child's healthcare provider about non-urgent issues. It is not to be used for emergency-related healthcare issues. Please contact your child's provider's office directly by phone with any questions you need answered within one business day or sooner. Please call 911 immediately if it's an emergency.

No. The portal is a free service provided by Children's National to all our eligible patients.

No. Each guardian will need to submit an email address which will be associated with your specific security questions.

Yes. As long as your contact information is the same in each child’s chart.

Linking Sibling Accounts

Children can be linked in parents’ portal accounts. In order to link the accounts, you must receive a portal invitation to the same email address, for each child.

For the first child:  

Click on the link in the email. Enter the child’s date of birth and answer the security question. At the bottom of the screen, click “Next, Create Your Account.” Complete the fields to create the account. 

For remaining children: 

From the invite email for the subsequent child, click on the link in the email. Enter the child’s date of birth and answer the security question. At the bottom of the screen, click “Next, Create Your Account.”  Sign in with the username and password that you created for the first child. If you know that you have a portal account but cannot recall the password, select "SIGN IN," and select the option for resetting your password.

To switch between children on the portal: 

From the menu on the left, click “Health Record, Health Profile.” Use the dropdown arrow next to “Viewing health record for” to select the child’s health information to view.

Yes. Patients and their families may make separate accounts to provide a better experience communicating with their care team. Patients 13 and older can request a portal invitation using the specialty care portal instructions on this page.